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Film in Drumheller

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We are committed to providing easy and convenient services. 

Changing addresses? Please make sure to inform us of the change.

Failing to to change your account information could cause confusion on whether or not accounts must still be billed and other similar scenarios. 

This, however, does not have to be a complicated process. 

Changing your account information with us is a breeze - another example of the  excellent service we strive to provide. 

Please fill out this form to change your account information. 

Upon receipt of your request, we will be contacting you through the details provided to confirm the same within 3 business days. 

For questions, please call us at (403) 823-1302 and we will be more than happy to help. 

 

 

howtopayformywaterbill

As a testament of our commitment to provide efficient and convenient ways for you to flourish in our community, we make payment easy for all our services.

Water services is one of the primary ways we serve you at the Town and one of the most important things to know as a consumer is how to take care of your account.

This is why we made different ways for you to pay for your utility bill.

The easiest method of paying the invoice, for the customer, Town, and the Bank is the Preauthorized Payment Plan.

Your bank account is charged for the current balance on the due date avoiding any penalties for late or forgotten payments.

You may also pay through your bank through either their counter or online banking service.

Just remember to have your bill with you when you visit your bank.

Notably, we do not have an online banking transaction system set-up for Toronto Dominion.

If you live close to Town Hall, we also offer a counter service for your payments.

Please note, however, that the Town does not accept credit cards for utility bill payments.

We do our best at Town Hall to think about your welfare.

If you any questions related to paying for your utility bill, please call (403) 823-1302.

howtoreadmywaterbill

When talking about our utilities, being able to understand your water bill gives us the opportunity to be transparent with you regarding your account.

Your utility bill aims to provide you a summary of the costs that account for this basic service and, like any other financial document, it can be confusing at times.

This discussion can start off with the issue of dates.

January consumption is read at the end of January, billed about the 10th of February, and due on March 5th.

We always refer to the consumption month when discussing your bill. The consumption or service is identified on the top right corner of the bill.

The invoice starts with the opening balance, and the payments are generally not detailed, however the last payment date and amount is noted.

Every invoice has a “recycling charge” which is transferred monthly to the Recycling Association.

This is a monthly reminder to you, our valuable customer, about the importance of recycling portions of our waste.

In addition, the water and sewer charges all have a flat base rate per month.

This approximates the overhead costs of just having the treatment plants open and the maintenance on the pipelines.

Next is the metered or consumption portion.

The indication for water shows the current reading as well as the previous reading providing the consumption for the month while the indication for sewer is based on 80% of the water consumption.

This is to recognize that over the year, a portion of the water such as garden and lawn watering does not enter the sewage system.

The closing of the invoice indicates two values, the first being the current balance and the next including the late charge if the invoice is paid after the due date.

If you are registered with our pre-authorized payment plan, we will withdraw the amount owing on the due date.

This is noted on the right side of the invoice that you will receive monthly.

Please take the opportunity on occasion to verify the reading with your meter.

It is important to note that if you move your residence the utility account number will change.

If you are paying your bills with online banking, please make sure you have the correct account number.  

At the end of the day, small things like this allow us to make sure that we stay committed to providing you the best service. 

If you have any questions about your utility bill, please call (403) 823-1302.

 

howtoreadmywatermeter

We want you to be part of our community effort to conserve water and create an environmentally sustainable Town.

While it is true that there are a number of ways for us to conserve water, one usually overlooked method is knowing how to read your water meter.

Your meter is a device that allows you to track the follow of water in your household.

This also serves to monitor your consumption to determine its equivalent cost.

That said, knowing how to read your water meter not only avoids the use of unnecessary water, it also saves you money!

The water utility will ready our water meter for billing purposes, but should you wish to monitor your own consumption, here’s how:

  • Shine a flashlight over the flashlight icon located on the register to activate the LCD display;
  • Take a reading at a set time of the day;
  • Take a 2nd reading at the same time the next day, and;
  • The different between the 2 readings is your daily water consumption.

Nevertheless, note that when the register display is first activated via flashlight, all icons will be briefly displayed followed by firmware information.

The register display will then toggle every 4 seconds, displaying the reading and then the flow rate.

That said, when the display indicates “RATE”, the flow rate per minute is being displayed.

When looking at your LCD monitor, the faucet on the left serves as your leak indicator and will change depending on the following:

 

Reading

Indication

OFF

There are no leaks in your home.

Flashing

Refers to the water usage for more than 50% of the time in a 24-hour period.

Continuous ON

There is most likely a leak in your home.

 

On the other hand, the double-headed arrow on the right aims to display the flow of water in your home and will change depending on the following:

 

Reading

Indication

ON

Water is in use in your home.

OFF

Water is not in use in your home.

Flashing

The water is running slowly in your home.

(-)

The water is in reverse flow.

(+)

The water is in forward flow.

 

This small act translates to a big difference in the perspective of our entire Town.

Guided by this page, it is our hope that our community is one step closer towards avoiding leaks and unnecessary spending for our water bills.

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