Disaster Services | Dinosaurvalley.com
Disaster Services

Changing addresses? Please make sure to inform us of the change. Failing to to change your account information could cause confusion on whether or not accounts must still be billed and other similar scenarios. This, however, does not have to be a complicated process. Changing your account information with us is a breeze - another example of the excellent service we strive to provide.

Please fill out this form to change your account information.

Upon receipt of your request, we will be contacting you through the details provided to confirm the same within 3 business days.

For questions, please call us at (403) 823-1302 and we will be more than happy to help.

We are committed to providing easy and convenient services. 

Changing addresses? Please make sure to inform us of the change.

Failing to to change your account information could cause confusion on whether or not accounts must still be billed and other similar scenarios. 

This, however, does not have to be a complicated process. 

Changing your account information with us is a breeze - another example of the  excellent service we strive to provide. 

Please fill out this form to change your account information. 

Upon receipt of your request, we will be contacting you through the details provided to confirm the same within 3 business days. 

For questions, please call us at (403) 823-1302 and we will be more than happy to help. 

 

 

howtopayformywaterbill

We make paying your water bill easy!

Choose the payment method that is most convenient for you:

- Set up a Pre-authorized Payment Plan with us.  Never miss a payment again! Your bank account will be charged for the current balance on the due date.

- Pay at your bank either in person or through their online services. Remember to have your bill with you when you visit your bank.

- Come and see us at Town Hall if you prefer to make your payment in person. 

- We now accept credit card payments through OptionPay

If you any questions related to paying for your utility bill, please call (403) 823-1302.

 

howtoreadmywaterbill

When talking about our utilities, being able to understand your water bill gives us the opportunity to be transparent with you regarding your account.

Your utility bill aims to provide you a summary of the costs that account for this basic service and, like any other financial document, it can be confusing at times.

This discussion can start off with the issue of dates.

January consumption is read at the end of January, billed about the 10th of February, and due on March 5th.

We always refer to the consumption month when discussing your bill. The consumption or service is identified on the top right corner of the bill.

The invoice starts with the opening balance, and the payments are generally not detailed, however the last payment date and amount is noted.

Every invoice has a “recycling charge” which is transferred monthly to the Recycling Association.

This is a monthly reminder to you, our valuable customer, about the importance of recycling portions of our waste.

In addition, the water and sewer charges all have a flat base rate per month.

This approximates the overhead costs of just having the treatment plants open and the maintenance on the pipelines.

Next is the metered or consumption portion.

The indication for water shows the current reading as well as the previous reading providing the consumption for the month while the indication for sewer is based on 80% of the water consumption.

This is to recognize that over the year, a portion of the water such as garden and lawn watering does not enter the sewage system.

The closing of the invoice indicates two values, the first being the current balance and the next including the late charge if the invoice is paid after the due date.

If you are registered with our pre-authorized payment plan, we will withdraw the amount owing on the due date.

This is noted on the right side of the invoice that you will receive monthly.

Please take the opportunity on occasion to verify the reading with your meter.

It is important to note that if you move your residence the utility account number will change.

If you are paying your bills with online banking, please make sure you have the correct account number.  

At the end of the day, small things like this allow us to make sure that we stay committed to providing you the best service. 

If you have any questions about your utility bill, please call (403) 823-1302.

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Covid 19 situation is changing rapidly please check back for further details. Learn more at Drumheller.ca/covid

TOWN HALL IS CLOSED TO PUBLIC. APPOINTMENT ONLY. CALL 403-823-6300