Town App makes it easier for residents to communicate with staff | Dinosaurvalley.com
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Town App makes it easier for residents to communicate with staff


FOR IMMEDIATE RELEASE

 

​February 10th 2020

 It has just become a lot easier for residents to connect with the Town of Drumheller with the launch of a new civic engagement tool — the SeeClickFix App. This App provides residents a simple way to report issues to the Town and track the status of their request all the way through to resolution.

This reporting mobile App will allow where residents can report issues such as potholes. It uses the phone's location device to locate and map issues. It links similar reports, from different users together. These issues would then be sent to the appropriate person. The complainant will get a report that the work is complete if they requested being informed. It maps issues to allow accurate monitoring.

Several departments' staff will receive notifications and manage requests directly in the App. Requests will be managed through its workflow program. The two-way integration allows staff to manage the work involved in completing the request while giving residents a simple platform to submit and follow their requests to completion.

"For staff, SeeClickFix provides an intuitive way to keep track of requests, communicate between departments, and close the loop with residents. The App includes a high-quality Customer Record Management (CRM) system which will improve the work order management system and create a transparent (for both staff and residents) issue management process." Explained Darryl Drohomerski, CAO.

"This app is an easy and convenient way for residents to submit non-emergency service requests. They are also then able to monitor the progress on the issue," said Mayor Heather Colberg. "Council and administration are determined to increase two-way communications with the community and this App is a great step forward in achieving this aim."

Drumheller's partnership with SeeClickFix is a part of a larger effort to provide residents with operational visibility and access to digital communication.

NOTES

This reporting mobile App will enable residents report issues such as potholes, weeds, unsightly property and water odour. It uses the phone's location device to locate and map issues. It links similar reports, from different users together. These issues would then be sent to the appropriate person. The complainant will get a report that the work is complete if they requested being informed. It maps issues to allow accurate monitoring.

See Click Fix came in below budget at $5,000 per year.

$15,000 was allocated in the Capital Budget for the creation of the Town App and $7,500 allocated in the operating budget for the hosting and updating of the App.

It stands alone from the website but will pull links to Council schedules. It can be proactive sending out information regarding up-coming work such as street cleaning. It will also be used to send out Emergency Notices. 


For more Information Contact:

Julia Fielding

Communications Officer

403 8231320

jfielding@drumheller.ca


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